Policies

General Conditions of Use

Welcome to the ICharge+ website! By accessing our site, you agree to abide by the following terms and conditions:

  • Products : All products offered on our site are accurately described. In the event of an error, ICharge+ reserves the right to modify information and prices without notice.

  • Orders : By placing an order you confirm that all information provided is accurate. We reserve the right to cancel any order at our discretion.

  • Payment : All payments must be made at the time of ordering. We accept several secure payment methods.

  • Liability : ICharge+ cannot be held responsible for direct or indirect damages linked to the use of our products.

  • Modifications : ICharge+ reserves the right to modify these terms at any time. Modifications will be effective upon publication on our site.


Privacy Policy

At ICharge+ , we respect your privacy and are committed to protecting the personal information you share with us. This policy describes the types of data we collect, how we use it, and the measures we take to ensure its security.

  • Data Collected : We collect information such as your name, email address, shipping address, and payment information to process your orders and improve our services.
  • Use of data : The data collected is mainly used to manage your orders and keep you informed of our promotions and new products.
  • Data Protection : We use strict security measures to protect your personal information.
  • Cookies : We use cookies to improve your browsing experience on our site.
    For further information or any request relating to your data, please contact us.

Shipping Policy

We deliver internationally thanks to our partnerships with logistics providers. ICharge+ is committed to delivering to you as quickly as possible, taking into account the specificities related to dropshipping.

  • Delivery time : On average, deliveries in France take between 10 to 20 working days and may vary depending on the destination. For international deliveries, allow 15 to 30 working days.
  • Order Tracking : A tracking link will be sent to you as soon as your order is shipped.
  • Shipping costs : Shipping costs are free for all orders, unless otherwise stated.
  • Possible Delays : Due to dropshipping with international suppliers, delays may occur beyond our control.

Return and Refund Policy

At ICharge+ , we want every customer to be fully satisfied with their purchase. If this is not the case, we offer a return policy under certain conditions.

  • Return period : You have 30 days after receiving your order to contact us and initiate a return request.
  • Return Conditions : Items must be returned in their original condition, unused and in their original packaging.
  • Refund Process : Once the item is received and inspected, we will issue a refund to your original payment method within 7-14 business days.
  • Return costs : Return costs are the responsibility of the customer, unless the item is defective or incorrect.

General Conditions of Sale (GCS)

These general terms and conditions of sale (GTC) define the rights and obligations between ICharge+ and its customers in the context of sales made on our site.

  • Product prices : The prices displayed on our site are in euros and include all applicable taxes.
  • Order and payment : Orders are confirmed after online payment via our secure system.
  • Product Availability : Our products are available in limited quantities depending on our supplier's stock. In the event of a shortage, we will inform you and proceed with a refund if necessary.
  • Right of withdrawal : In accordance with legal provisions, you have a 14-day right of withdrawal.

Warranty Policy

Products sold by ICharge+ are guaranteed against manufacturing defects for 6 months after receipt of the order.

  • Warranty Conditions : The warranty covers manufacturing defects but does not apply to damage caused by normal wear and tear, misuse, or accident.
  • Warranty Claim : For any warranty claim, please contact us with proof of purchase and photos of the affected product.
  • Proposed solution : In the event of a proven defect, we will offer a replacement or refund depending on availability.